How Can I Contact My Fans?

Free accounts do not include access to fan messaging tools. This feature is available exclusively to monthly package subscribers, who are able to connect directly with fans.

To unlock fan messaging, you can subscribe to a monthly package by making a purchase through the Play Credits > Buy Credits page.

You can message your fans from the Listeners > Fans section. From there, you’ll have the option to send a Mass Email to all fans at once, with a limit of up to two mass emails per week.

You can also message individual fans by clicking the envelope icon next to their name.

Please note that messages sent through this section are not delivered to fans’ personal email inboxes. Instead, they appear in the fan’s internal Jango messaging area within their listener account on Jango.com.

When fans choose to share their email address, it is stored on the Email Addresses page under the Listeners section of the Menu Option page. From there, you can contact them directly by sending emails from your personal email account to theirs.